Broker Account Manager Summit
Broker Account Manager Summit
September 23-24, 2025
Salt Lake City, UT | Kimpton Hotel Monaco
SmithRx is delighted to have you join us to better understand the Pharmacy Benefit Management industry, and the differentiated approach SmithRx brings to PBM at the SmithRx Broker Account Manager Summit in Salt Lake City, September 23-24, 2025 at the Kimpton Hotel Monaco.
About the Event
Broker Account Managers are vital in guiding employers through the complexities of the pharmacy benefit landscape. Join SmithRx for an exclusive 1.5-day summit designed to equip you with the knowledge and tools to excel. Learn how to optimize client savings and enhance member experience, ultimately driving growth and strengthening your client relationships.
You can expect to:
Master Savings & Experience: Discover best practices to maximize client savings and improve member satisfaction.
Understand the PBM Evolution: Gain crucial historical context to navigate the current PBM landscape effectively.
Strengthen Client Growth: Learn strategies to cultivate deeper client relationships that lead to business growth.
Leverage the SmithRx Advantage: Explore how our data and technology streamline workflows and enhance client experiences.
Personalize Benefit Solutions: Understand how to tailor pharmacy benefits for diverse groups and members.
Boost Your Industry Expertise: Gain a deeper understanding of PBM's impact on client financials and satisfaction.
Expand Your Network: Connect with peers and industry leaders.
Industry Guest Speakers: To be announced soon!
Details to Know:
Dates: September 23-24, 2025
Venue: Kimpton Hotel Monaco | 15 W 200 S, Salt Lake City, UT 84101
Agenda
Tue, September 23
Wed, September 24
Thur, September 25
Welcome Reception
4:30pm - 5:00pm
Registration
2nd Floor - Kimpton Monaco Hotel
5:00pm - 5:30pm
Opening Remarks: The Movement to Transform PBM & Registration
Paris Ballroom
Topic: Why the Time is Now for PBM Reform
Speaker:
Joy Gilbert
SVP - Customer Success, SmithRx
Jake Frenz
CEO & Founder, SmithRx
6:00pm - 9:00pm
Welcome Reception Dinner
Bambara (located in Kimpton Hotel)
Agenda
Tue, September 23
Wed, September 24
Thur, September 25
Welcome Reception
4:30pm - 5:00pm
Registration
2nd Floor - Kimpton Monaco Hotel
5:00pm - 5:30pm
Opening Remarks: The Movement to Transform PBM & Registration
Paris Ballroom
Topic: Why the Time is Now for PBM Reform
Speaker:
Joy Gilbert
SVP - Customer Success, SmithRx
Jake Frenz
CEO & Founder, SmithRx
6:00pm - 9:00pm
Welcome Reception Dinner
Bambara (located in Kimpton Hotel)
Agenda
Tue, September 23
Wed, September 24
Thur, September 25
Welcome Reception
4:30pm - 5:00pm
Registration
2nd Floor - Kimpton Monaco Hotel
5:00pm - 5:30pm
Opening Remarks: The Movement to Transform PBM & Registration
Paris Ballroom
Topic: Why the Time is Now for PBM Reform
Speaker:
Joy Gilbert
SVP - Customer Success, SmithRx
Jake Frenz
CEO & Founder, SmithRx
6:00pm - 9:00pm
Welcome Reception Dinner
Bambara (located in Kimpton Hotel)
Speakers
Erin Albert, MBA, PharmD, JD
Chief of Pharmacy Relations, Network and Privacy, Mark Cuban Cost Plus Drugs
Erin L. Albert is Chief Pharmacy Relations, Network, and Privacy at Mark Cuban Cost Plus Drugs Company, PBC. She is both a pharmacist and attorney. Prior to joining Mark Cuban, she worked in a variety of pharmacy roles, including pharmacy benefits, taught pharmacy students at Butler University Collect of Pharmacy and Health Sciences for over a decade, served as a director of content for two different ACPE accredited Continuing Pharmacy Education programs, consulted in both fee-for-service and managed care Medicaid, worked in pharmaceutical medical marketing-and in community practice pharmacy as a staff pharmacist and pharmacist-in-charge. She is also a freelance writer and author of over a dozen books, and occasional podcaster.
Benjamin Jolley
PharmD, Senior Fellow Healthcare, American Economic Liberties Project
Benjamin Jolley is a third-generation independent community pharmacist practicing at the oldest continuously operating pharmacy in Salt Lake City, Jolley's Compounding Pharmacy. In 2025, he became the most prominent advocate for structural separation of PBMs and pharmacies by speaking to a crowd of more than 20,000 people about the abuses imposed upon small business pharmacies and the general public by the vertically integrated monopolist PBMs. Benjamin is a Senior Fellow for Healthcare Policy at the American Economic Liberties Project. He writes a blog, ramblings of a pharmacist, on the intersection of market power, pharmacy practice, and pharmacy pricing, which is available at benjaminjolley.substack.com.
Antonio Ciaccia
President, 3 Axis Advisors
Coming soon
Jake Frenz
CEO & Founder, SmithRx
Jake Frenz is the founder and CEO of SmithRx, a new type of pharmacy benefits manager (PBM). Jake is dedicated to reducing the complexity and cost of pharmacy benefits, pioneering a disruptive new model that is transparent, 100% pass-through, and prioritizes costs over discounts. Prior to founding SmithRx, Jake built the operations organization at Collective Health, and led large program teams delivering commercial and Medicare healthcare products at Anthem.
Joy Gilbert
SVP - Customer Success, SmithRx
Joy leads SmithRx's customer and member experience efforts with a focus on creating high-performing, service-oriented teams. Drawing from over two decades in healthcare, including managing operations for a national specialty pharmacy, Joy has expertly scaled SmithRx's service division from 45 to 300+ team members in under two years. Her business acumen, honed at the University of Denver, combined with her hospitality background, fuels her passion for exceptional client care. Joy's personal experiences navigating healthcare challenges drive her mission to ensure accessible, affordable care for all.
Vidya Drego
VP of Marketing, SmithRx
Vidya Drego, VP of Marketing at SmithRx, has been instrumental in building and scaling the company's marketing organization over the past two and a half years. Bringing extensive experience as a SaaS marketing leader at notable companies including HubSpot, LinkedIn, and Salesforce, Vidya leverages her deep expertise in software and technology marketing to drive impactful growth strategies. She is dedicated to crafting compelling narratives and fostering strong relationships, all aimed at advancing SmithRx's mission and empowering its partners and clients.
Lisa Hyde
Client Trainer, SmithRx
Lisa orchestrates post-sales client education and engagement at SmithRx, leveraging her expertise to design and deliver impactful training programs. Her previous role as a Senior Account Manager at SmithRx provided invaluable insights into customer needs and success drivers. Lisa's career is distinguished by her ability to forge strategic partnerships and her commitment to comprehensive client support. Her multifaceted approach consistently yields high customer satisfaction and drives business growth in the healthcare sector.
Jordan Johnson
Manager, Account Management, SmithRx
Jordan combines academic insight with extensive industry experience to drive exceptional outcomes. Armed with a Masters in Human Development from Virginia Tech and over a decade in healthcare and customer success roles, Jordan guides his team in fostering strong client relationships. His leadership style emphasizes strategic thinking and client-centric solutions, ensuring SmithRx delivers unparalleled value to its partners.
Alan Pannier, PharmD, MBA
SVP, Product Strategy, SmithRx
Alan oversees the company's pharmacy initiatives, including manufacturer relations, network management, and clinical solutions. His background includes clinical leadership roles at Magellan Health and Veridicus Health, as well as hands-on experience as a practicing pharmacist. Alan's academic credentials include an MBA and PharmD from Idaho State University, a Bachelor's in Chemistry and Business from Westminster College, and specialized training in managed care pharmacy. His comprehensive understanding of the industry drives SmithRx's innovative approach to pharmacy benefits management.
Alissa Johnson, PharmD, MBA, BCPS
Sr. Director, Clinical Strategy, SmithRx
Alissa Johnson leads the Connect 360 program expansions at SmithRx. SmithRx Connect 360 offers members and employer groups lowest cost medications, often with up front savings. Previously, she worked in hospital operations and as a clinical pharmacist in solid organ transplant.
Holly Mustaq
Director, Connect, SmithRx
Holly Mustaq is the Director of Connect 360 at SmithRx, with over 19 years of experience in the PBM industry. She leads a team focused on operational excellence and driving impactful drug cost savings for both employer groups and members, while enhancing access to affordable medications and driving cross- functional collaboration. With over 20 years of experience in healthcare, her expertise spans patient access, patient assistance programs, and healthcare insurance, including commercial plans, Medicare, Medicaid, and PBMs.
Nichole Sharp
Director, Member Support, SmithRx
Nichole Sharp is the Director of Member Support. She has over 15 years of experience working operationally in the call center space and leading teams. Nichole has worked with SmithRx for the last 3 1/2 years and has spurred numerous initiatives to scale the Member Support Department while also continuing our focus of delivering world-class member experiences
Erin Albert, MBA, PharmD, JD
Chief of Pharmacy Relations, Network and Privacy, Mark Cuban Cost Plus Drugs
Erin L. Albert is Chief Pharmacy Relations, Network, and Privacy at Mark Cuban Cost Plus Drugs Company, PBC. She is both a pharmacist and attorney. Prior to joining Mark Cuban, she worked in a variety of pharmacy roles, including pharmacy benefits, taught pharmacy students at Butler University Collect of Pharmacy and Health Sciences for over a decade, served as a director of content for two different ACPE accredited Continuing Pharmacy Education programs, consulted in both fee-for-service and managed care Medicaid, worked in pharmaceutical medical marketing-and in community practice pharmacy as a staff pharmacist and pharmacist-in-charge. She is also a freelance writer and author of over a dozen books, and occasional podcaster.
Benjamin Jolley
PharmD, Senior Fellow Healthcare, American Economic Liberties Project
Benjamin Jolley is a third-generation independent community pharmacist practicing at the oldest continuously operating pharmacy in Salt Lake City, Jolley's Compounding Pharmacy. In 2025, he became the most prominent advocate for structural separation of PBMs and pharmacies by speaking to a crowd of more than 20,000 people about the abuses imposed upon small business pharmacies and the general public by the vertically integrated monopolist PBMs. Benjamin is a Senior Fellow for Healthcare Policy at the American Economic Liberties Project. He writes a blog, ramblings of a pharmacist, on the intersection of market power, pharmacy practice, and pharmacy pricing, which is available at benjaminjolley.substack.com.
Antonio Ciaccia
President, 3 Axis Advisors
Coming soon
Jake Frenz
CEO & Founder, SmithRx
Jake Frenz is the founder and CEO of SmithRx, a new type of pharmacy benefits manager (PBM). Jake is dedicated to reducing the complexity and cost of pharmacy benefits, pioneering a disruptive new model that is transparent, 100% pass-through, and prioritizes costs over discounts. Prior to founding SmithRx, Jake built the operations organization at Collective Health, and led large program teams delivering commercial and Medicare healthcare products at Anthem.
Joy Gilbert
SVP - Customer Success, SmithRx
Joy leads SmithRx's customer and member experience efforts with a focus on creating high-performing, service-oriented teams. Drawing from over two decades in healthcare, including managing operations for a national specialty pharmacy, Joy has expertly scaled SmithRx's service division from 45 to 300+ team members in under two years. Her business acumen, honed at the University of Denver, combined with her hospitality background, fuels her passion for exceptional client care. Joy's personal experiences navigating healthcare challenges drive her mission to ensure accessible, affordable care for all.
Vidya Drego
VP of Marketing, SmithRx
Vidya Drego, VP of Marketing at SmithRx, has been instrumental in building and scaling the company's marketing organization over the past two and a half years. Bringing extensive experience as a SaaS marketing leader at notable companies including HubSpot, LinkedIn, and Salesforce, Vidya leverages her deep expertise in software and technology marketing to drive impactful growth strategies. She is dedicated to crafting compelling narratives and fostering strong relationships, all aimed at advancing SmithRx's mission and empowering its partners and clients.
Lisa Hyde
Client Trainer, SmithRx
Lisa orchestrates post-sales client education and engagement at SmithRx, leveraging her expertise to design and deliver impactful training programs. Her previous role as a Senior Account Manager at SmithRx provided invaluable insights into customer needs and success drivers. Lisa's career is distinguished by her ability to forge strategic partnerships and her commitment to comprehensive client support. Her multifaceted approach consistently yields high customer satisfaction and drives business growth in the healthcare sector.
Jordan Johnson
Manager, Account Management, SmithRx
Jordan combines academic insight with extensive industry experience to drive exceptional outcomes. Armed with a Masters in Human Development from Virginia Tech and over a decade in healthcare and customer success roles, Jordan guides his team in fostering strong client relationships. His leadership style emphasizes strategic thinking and client-centric solutions, ensuring SmithRx delivers unparalleled value to its partners.
Alan Pannier, PharmD, MBA
SVP, Product Strategy, SmithRx
Alan oversees the company's pharmacy initiatives, including manufacturer relations, network management, and clinical solutions. His background includes clinical leadership roles at Magellan Health and Veridicus Health, as well as hands-on experience as a practicing pharmacist. Alan's academic credentials include an MBA and PharmD from Idaho State University, a Bachelor's in Chemistry and Business from Westminster College, and specialized training in managed care pharmacy. His comprehensive understanding of the industry drives SmithRx's innovative approach to pharmacy benefits management.
Alissa Johnson, PharmD, MBA, BCPS
Sr. Director, Clinical Strategy, SmithRx
Alissa Johnson leads the Connect 360 program expansions at SmithRx. SmithRx Connect 360 offers members and employer groups lowest cost medications, often with up front savings. Previously, she worked in hospital operations and as a clinical pharmacist in solid organ transplant.
Holly Mustaq
Director, Connect, SmithRx
Holly Mustaq is the Director of Connect 360 at SmithRx, with over 19 years of experience in the PBM industry. She leads a team focused on operational excellence and driving impactful drug cost savings for both employer groups and members, while enhancing access to affordable medications and driving cross- functional collaboration. With over 20 years of experience in healthcare, her expertise spans patient access, patient assistance programs, and healthcare insurance, including commercial plans, Medicare, Medicaid, and PBMs.
Nichole Sharp
Director, Member Support, SmithRx
Nichole Sharp is the Director of Member Support. She has over 15 years of experience working operationally in the call center space and leading teams. Nichole has worked with SmithRx for the last 3 1/2 years and has spurred numerous initiatives to scale the Member Support Department while also continuing our focus of delivering world-class member experiences
Erin Albert, MBA, PharmD, JD
Chief of Pharmacy Relations, Network and Privacy, Mark Cuban Cost Plus Drugs
Erin L. Albert is Chief Pharmacy Relations, Network, and Privacy at Mark Cuban Cost Plus Drugs Company, PBC. She is both a pharmacist and attorney. Prior to joining Mark Cuban, she worked in a variety of pharmacy roles, including pharmacy benefits, taught pharmacy students at Butler University Collect of Pharmacy and Health Sciences for over a decade, served as a director of content for two different ACPE accredited Continuing Pharmacy Education programs, consulted in both fee-for-service and managed care Medicaid, worked in pharmaceutical medical marketing-and in community practice pharmacy as a staff pharmacist and pharmacist-in-charge. She is also a freelance writer and author of over a dozen books, and occasional podcaster.
Benjamin Jolley
PharmD, Senior Fellow Healthcare, American Economic Liberties Project
Benjamin Jolley is a third-generation independent community pharmacist practicing at the oldest continuously operating pharmacy in Salt Lake City, Jolley's Compounding Pharmacy. In 2025, he became the most prominent advocate for structural separation of PBMs and pharmacies by speaking to a crowd of more than 20,000 people about the abuses imposed upon small business pharmacies and the general public by the vertically integrated monopolist PBMs. Benjamin is a Senior Fellow for Healthcare Policy at the American Economic Liberties Project. He writes a blog, ramblings of a pharmacist, on the intersection of market power, pharmacy practice, and pharmacy pricing, which is available at benjaminjolley.substack.com.
Antonio Ciaccia
President, 3 Axis Advisors
Coming soon
Jake Frenz
CEO & Founder, SmithRx
Jake Frenz is the founder and CEO of SmithRx, a new type of pharmacy benefits manager (PBM). Jake is dedicated to reducing the complexity and cost of pharmacy benefits, pioneering a disruptive new model that is transparent, 100% pass-through, and prioritizes costs over discounts. Prior to founding SmithRx, Jake built the operations organization at Collective Health, and led large program teams delivering commercial and Medicare healthcare products at Anthem.
Joy Gilbert
SVP - Customer Success, SmithRx
Joy leads SmithRx's customer and member experience efforts with a focus on creating high-performing, service-oriented teams. Drawing from over two decades in healthcare, including managing operations for a national specialty pharmacy, Joy has expertly scaled SmithRx's service division from 45 to 300+ team members in under two years. Her business acumen, honed at the University of Denver, combined with her hospitality background, fuels her passion for exceptional client care. Joy's personal experiences navigating healthcare challenges drive her mission to ensure accessible, affordable care for all.
Vidya Drego
VP of Marketing, SmithRx
Vidya Drego, VP of Marketing at SmithRx, has been instrumental in building and scaling the company's marketing organization over the past two and a half years. Bringing extensive experience as a SaaS marketing leader at notable companies including HubSpot, LinkedIn, and Salesforce, Vidya leverages her deep expertise in software and technology marketing to drive impactful growth strategies. She is dedicated to crafting compelling narratives and fostering strong relationships, all aimed at advancing SmithRx's mission and empowering its partners and clients.
Lisa Hyde
Client Trainer, SmithRx
Lisa orchestrates post-sales client education and engagement at SmithRx, leveraging her expertise to design and deliver impactful training programs. Her previous role as a Senior Account Manager at SmithRx provided invaluable insights into customer needs and success drivers. Lisa's career is distinguished by her ability to forge strategic partnerships and her commitment to comprehensive client support. Her multifaceted approach consistently yields high customer satisfaction and drives business growth in the healthcare sector.
Jordan Johnson
Manager, Account Management, SmithRx
Jordan combines academic insight with extensive industry experience to drive exceptional outcomes. Armed with a Masters in Human Development from Virginia Tech and over a decade in healthcare and customer success roles, Jordan guides his team in fostering strong client relationships. His leadership style emphasizes strategic thinking and client-centric solutions, ensuring SmithRx delivers unparalleled value to its partners.
Alan Pannier, PharmD, MBA
SVP, Product Strategy, SmithRx
Alan oversees the company's pharmacy initiatives, including manufacturer relations, network management, and clinical solutions. His background includes clinical leadership roles at Magellan Health and Veridicus Health, as well as hands-on experience as a practicing pharmacist. Alan's academic credentials include an MBA and PharmD from Idaho State University, a Bachelor's in Chemistry and Business from Westminster College, and specialized training in managed care pharmacy. His comprehensive understanding of the industry drives SmithRx's innovative approach to pharmacy benefits management.
Alissa Johnson, PharmD, MBA, BCPS
Sr. Director, Clinical Strategy, SmithRx
Alissa Johnson leads the Connect 360 program expansions at SmithRx. SmithRx Connect 360 offers members and employer groups lowest cost medications, often with up front savings. Previously, she worked in hospital operations and as a clinical pharmacist in solid organ transplant.
Holly Mustaq
Director, Connect, SmithRx
Holly Mustaq is the Director of Connect 360 at SmithRx, with over 19 years of experience in the PBM industry. She leads a team focused on operational excellence and driving impactful drug cost savings for both employer groups and members, while enhancing access to affordable medications and driving cross- functional collaboration. With over 20 years of experience in healthcare, her expertise spans patient access, patient assistance programs, and healthcare insurance, including commercial plans, Medicare, Medicaid, and PBMs.
Nichole Sharp
Director, Member Support, SmithRx
Nichole Sharp is the Director of Member Support. She has over 15 years of experience working operationally in the call center space and leading teams. Nichole has worked with SmithRx for the last 3 1/2 years and has spurred numerous initiatives to scale the Member Support Department while also continuing our focus of delivering world-class member experiences
Erin Albert, MBA, PharmD, JD
Chief of Pharmacy Relations, Network and Privacy, Mark Cuban Cost Plus Drugs
Erin L. Albert is Chief Pharmacy Relations, Network, and Privacy at Mark Cuban Cost Plus Drugs Company, PBC. She is both a pharmacist and attorney. Prior to joining Mark Cuban, she worked in a variety of pharmacy roles, including pharmacy benefits, taught pharmacy students at Butler University Collect of Pharmacy and Health Sciences for over a decade, served as a director of content for two different ACPE accredited Continuing Pharmacy Education programs, consulted in both fee-for-service and managed care Medicaid, worked in pharmaceutical medical marketing-and in community practice pharmacy as a staff pharmacist and pharmacist-in-charge. She is also a freelance writer and author of over a dozen books, and occasional podcaster.
Benjamin Jolley
PharmD, Senior Fellow Healthcare, American Economic Liberties Project
Benjamin Jolley is a third-generation independent community pharmacist practicing at the oldest continuously operating pharmacy in Salt Lake City, Jolley's Compounding Pharmacy. In 2025, he became the most prominent advocate for structural separation of PBMs and pharmacies by speaking to a crowd of more than 20,000 people about the abuses imposed upon small business pharmacies and the general public by the vertically integrated monopolist PBMs. Benjamin is a Senior Fellow for Healthcare Policy at the American Economic Liberties Project. He writes a blog, ramblings of a pharmacist, on the intersection of market power, pharmacy practice, and pharmacy pricing, which is available at benjaminjolley.substack.com.
Antonio Ciaccia
President, 3 Axis Advisors
Coming soon
Jake Frenz
CEO & Founder, SmithRx
Jake Frenz is the founder and CEO of SmithRx, a new type of pharmacy benefits manager (PBM). Jake is dedicated to reducing the complexity and cost of pharmacy benefits, pioneering a disruptive new model that is transparent, 100% pass-through, and prioritizes costs over discounts. Prior to founding SmithRx, Jake built the operations organization at Collective Health, and led large program teams delivering commercial and Medicare healthcare products at Anthem.
Joy Gilbert
SVP - Customer Success, SmithRx
Joy leads SmithRx's customer and member experience efforts with a focus on creating high-performing, service-oriented teams. Drawing from over two decades in healthcare, including managing operations for a national specialty pharmacy, Joy has expertly scaled SmithRx's service division from 45 to 300+ team members in under two years. Her business acumen, honed at the University of Denver, combined with her hospitality background, fuels her passion for exceptional client care. Joy's personal experiences navigating healthcare challenges drive her mission to ensure accessible, affordable care for all.
Vidya Drego
VP of Marketing, SmithRx
Vidya Drego, VP of Marketing at SmithRx, has been instrumental in building and scaling the company's marketing organization over the past two and a half years. Bringing extensive experience as a SaaS marketing leader at notable companies including HubSpot, LinkedIn, and Salesforce, Vidya leverages her deep expertise in software and technology marketing to drive impactful growth strategies. She is dedicated to crafting compelling narratives and fostering strong relationships, all aimed at advancing SmithRx's mission and empowering its partners and clients.
Lisa Hyde
Client Trainer, SmithRx
Lisa orchestrates post-sales client education and engagement at SmithRx, leveraging her expertise to design and deliver impactful training programs. Her previous role as a Senior Account Manager at SmithRx provided invaluable insights into customer needs and success drivers. Lisa's career is distinguished by her ability to forge strategic partnerships and her commitment to comprehensive client support. Her multifaceted approach consistently yields high customer satisfaction and drives business growth in the healthcare sector.
Jordan Johnson
Manager, Account Management, SmithRx
Jordan combines academic insight with extensive industry experience to drive exceptional outcomes. Armed with a Masters in Human Development from Virginia Tech and over a decade in healthcare and customer success roles, Jordan guides his team in fostering strong client relationships. His leadership style emphasizes strategic thinking and client-centric solutions, ensuring SmithRx delivers unparalleled value to its partners.
Alan Pannier, PharmD, MBA
SVP, Product Strategy, SmithRx
Alan oversees the company's pharmacy initiatives, including manufacturer relations, network management, and clinical solutions. His background includes clinical leadership roles at Magellan Health and Veridicus Health, as well as hands-on experience as a practicing pharmacist. Alan's academic credentials include an MBA and PharmD from Idaho State University, a Bachelor's in Chemistry and Business from Westminster College, and specialized training in managed care pharmacy. His comprehensive understanding of the industry drives SmithRx's innovative approach to pharmacy benefits management.
Alissa Johnson, PharmD, MBA, BCPS
Sr. Director, Clinical Strategy, SmithRx
Alissa Johnson leads the Connect 360 program expansions at SmithRx. SmithRx Connect 360 offers members and employer groups lowest cost medications, often with up front savings. Previously, she worked in hospital operations and as a clinical pharmacist in solid organ transplant.
Holly Mustaq
Director, Connect, SmithRx
Holly Mustaq is the Director of Connect 360 at SmithRx, with over 19 years of experience in the PBM industry. She leads a team focused on operational excellence and driving impactful drug cost savings for both employer groups and members, while enhancing access to affordable medications and driving cross- functional collaboration. With over 20 years of experience in healthcare, her expertise spans patient access, patient assistance programs, and healthcare insurance, including commercial plans, Medicare, Medicaid, and PBMs.
Nichole Sharp
Director, Member Support, SmithRx
Nichole Sharp is the Director of Member Support. She has over 15 years of experience working operationally in the call center space and leading teams. Nichole has worked with SmithRx for the last 3 1/2 years and has spurred numerous initiatives to scale the Member Support Department while also continuing our focus of delivering world-class member experiences
Erin Albert, MBA, PharmD, JD
Chief of Pharmacy Relations, Network and Privacy, Mark Cuban Cost Plus Drugs
Erin L. Albert is Chief Pharmacy Relations, Network, and Privacy at Mark Cuban Cost Plus Drugs Company, PBC. She is both a pharmacist and attorney. Prior to joining Mark Cuban, she worked in a variety of pharmacy roles, including pharmacy benefits, taught pharmacy students at Butler University Collect of Pharmacy and Health Sciences for over a decade, served as a director of content for two different ACPE accredited Continuing Pharmacy Education programs, consulted in both fee-for-service and managed care Medicaid, worked in pharmaceutical medical marketing-and in community practice pharmacy as a staff pharmacist and pharmacist-in-charge. She is also a freelance writer and author of over a dozen books, and occasional podcaster.
Benjamin Jolley
PharmD, Senior Fellow Healthcare, American Economic Liberties Project
Benjamin Jolley is a third-generation independent community pharmacist practicing at the oldest continuously operating pharmacy in Salt Lake City, Jolley's Compounding Pharmacy. In 2025, he became the most prominent advocate for structural separation of PBMs and pharmacies by speaking to a crowd of more than 20,000 people about the abuses imposed upon small business pharmacies and the general public by the vertically integrated monopolist PBMs. Benjamin is a Senior Fellow for Healthcare Policy at the American Economic Liberties Project. He writes a blog, ramblings of a pharmacist, on the intersection of market power, pharmacy practice, and pharmacy pricing, which is available at benjaminjolley.substack.com.
Antonio Ciaccia
President, 3 Axis Advisors
Coming soon
Jake Frenz
CEO & Founder, SmithRx
Jake Frenz is the founder and CEO of SmithRx, a new type of pharmacy benefits manager (PBM). Jake is dedicated to reducing the complexity and cost of pharmacy benefits, pioneering a disruptive new model that is transparent, 100% pass-through, and prioritizes costs over discounts. Prior to founding SmithRx, Jake built the operations organization at Collective Health, and led large program teams delivering commercial and Medicare healthcare products at Anthem.
Joy Gilbert
SVP - Customer Success, SmithRx
Joy leads SmithRx's customer and member experience efforts with a focus on creating high-performing, service-oriented teams. Drawing from over two decades in healthcare, including managing operations for a national specialty pharmacy, Joy has expertly scaled SmithRx's service division from 45 to 300+ team members in under two years. Her business acumen, honed at the University of Denver, combined with her hospitality background, fuels her passion for exceptional client care. Joy's personal experiences navigating healthcare challenges drive her mission to ensure accessible, affordable care for all.
Vidya Drego
VP of Marketing, SmithRx
Vidya Drego, VP of Marketing at SmithRx, has been instrumental in building and scaling the company's marketing organization over the past two and a half years. Bringing extensive experience as a SaaS marketing leader at notable companies including HubSpot, LinkedIn, and Salesforce, Vidya leverages her deep expertise in software and technology marketing to drive impactful growth strategies. She is dedicated to crafting compelling narratives and fostering strong relationships, all aimed at advancing SmithRx's mission and empowering its partners and clients.
Lisa Hyde
Client Trainer, SmithRx
Lisa orchestrates post-sales client education and engagement at SmithRx, leveraging her expertise to design and deliver impactful training programs. Her previous role as a Senior Account Manager at SmithRx provided invaluable insights into customer needs and success drivers. Lisa's career is distinguished by her ability to forge strategic partnerships and her commitment to comprehensive client support. Her multifaceted approach consistently yields high customer satisfaction and drives business growth in the healthcare sector.
Jordan Johnson
Manager, Account Management, SmithRx
Jordan combines academic insight with extensive industry experience to drive exceptional outcomes. Armed with a Masters in Human Development from Virginia Tech and over a decade in healthcare and customer success roles, Jordan guides his team in fostering strong client relationships. His leadership style emphasizes strategic thinking and client-centric solutions, ensuring SmithRx delivers unparalleled value to its partners.
Alan Pannier, PharmD, MBA
SVP, Product Strategy, SmithRx
Alan oversees the company's pharmacy initiatives, including manufacturer relations, network management, and clinical solutions. His background includes clinical leadership roles at Magellan Health and Veridicus Health, as well as hands-on experience as a practicing pharmacist. Alan's academic credentials include an MBA and PharmD from Idaho State University, a Bachelor's in Chemistry and Business from Westminster College, and specialized training in managed care pharmacy. His comprehensive understanding of the industry drives SmithRx's innovative approach to pharmacy benefits management.
Alissa Johnson, PharmD, MBA, BCPS
Sr. Director, Clinical Strategy, SmithRx
Alissa Johnson leads the Connect 360 program expansions at SmithRx. SmithRx Connect 360 offers members and employer groups lowest cost medications, often with up front savings. Previously, she worked in hospital operations and as a clinical pharmacist in solid organ transplant.
Holly Mustaq
Director, Connect, SmithRx
Holly Mustaq is the Director of Connect 360 at SmithRx, with over 19 years of experience in the PBM industry. She leads a team focused on operational excellence and driving impactful drug cost savings for both employer groups and members, while enhancing access to affordable medications and driving cross- functional collaboration. With over 20 years of experience in healthcare, her expertise spans patient access, patient assistance programs, and healthcare insurance, including commercial plans, Medicare, Medicaid, and PBMs.
Nichole Sharp
Director, Member Support, SmithRx
Nichole Sharp is the Director of Member Support. She has over 15 years of experience working operationally in the call center space and leading teams. Nichole has worked with SmithRx for the last 3 1/2 years and has spurred numerous initiatives to scale the Member Support Department while also continuing our focus of delivering world-class member experiences
Transportation & Accomodation
Room Block
SmithRx has reserved room blocks for all attendees at the Kimpton Hotel Monaco. Booking accommodations are due by August 1 to secure your spot, space is limited.
Option 1: Book online at our SmithRx dedicated room block site
Option 2: Guests can also book by calling our Reservations line at 1-800-KIMPTON and request to book in the SmithRx Meeting Block from 9/23-9/25.
The room block rate of $189/night is available 9/18-9/28 if you would like to extend your stay before or after the event.
Travel Info
We recommend you fly into the Salt Lake City airport by 3pm on September 23. For departures, we recommend flying out any time on September 25.Using a ride share app for transportation to and from the airports is recommended.
Additional Information
Recommended Attire
Business casual (and comfortable) is recommended.
Cancellation Policy
We understand plans change. We ask that if you can no longer make it, you let us know by August 31, 2025 so we can fill your spot with our waitlist. You can contact events@smithrx.com to notify us of any cancellations or questions you may have.
Learn More About SmithRx
SmithRx helps employers save significantly on pharmacy spend while offering a seamless experience.
Learn More About SmithRx
SmithRx helps employers save significantly on pharmacy spend while offering a seamless experience.
Learn More About SmithRx
SmithRx helps employers save significantly on pharmacy spend while offering a seamless experience.
SmithRx is on a mission to reduce the complexity and costs of pharmacy benefits with radical transparency and cutting-edge technology.
Sales and Business
Pharmacy and Provider Line
Member Help
Connect
Awards
SmithRx is on a mission to reduce the complexity and costs of pharmacy benefits with radical transparency and cutting-edge technology.
Sales and Business
Pharmacy and Provider Line
Member Help
Connect
Awards
SmithRx is on a mission to reduce the complexity and costs of pharmacy benefits with radical transparency and cutting-edge technology.
Sales and Business
Pharmacy and Provider Line
Member Help
Awards
Company
Resources
Connect